Contact Us
In an in-game emergency, contact on-duty units over the radio.
Contact Us
Important contacts:
- Emergency: request on-duty units over in-game radio
- Non-Emergency: Contact your local Troop
- Community: Join our Discord server
Troop Locator
Each Troop handles its own patrol area. Reach out to the Troop that covers the area where your question or incident took place.
Compliments or Complaints
Our responsibility
The depends on the trust of the community it serves. We hold the department and every one of our members accountable for their conduct.
Your responsibility
Members have to make reasonable judgment calls during patrol. We ask the community to recognize that members must be able to act in good faith without fear of retaliation.
Our policy
Every compliment and complaint we receive gets a response.
Compliments are:
- Reviewed by the member's direct supervisor
- Shared with the member
- Added to the member's service record
- Considered for department recognition and awards
Complaints go through a set procedure that:
- Makes sure fair and proper action is taken when a member is accused of misconduct
- Protects members from false or unsupported accusations
- Helps us find and fix gaps in policy, procedure or training
Submit online
Use the complaint form. Have the member's username and badge number ready, the date, time and location of the incident, and any screenshots or recordings you have.
Complaint Investigative Process
- Every complaint of misconduct is overseen by the (PSB).
- When a complaint comes in, it is given a case number and assigned to a PSB investigator.
- The investigator will:
- Try to contact the complainant, the accused member and any witnesses;
- Review the evidence submitted, including screenshots and recordings;
- Check logs, reports and records; and
- Document the facts of the incident and the allegation in full.
- The finished report goes to PSB command, where it is reviewed for completeness and fairness before a final decision.
Disciplinary Action
If the investigation shows a member broke department rules, discipline will match how serious the violation was. Mitigating circumstances may be taken into account.
Outcomes can include a written warning, remedial training, suspension, demotion or removal from the department.
Professional Standards Bureau
Complaints can be filed online at any time. PSB investigators and supervisors manage cases through the case portal.
Records Requests
Finalized investigation reports may be released in redacted form. To request a record, contact PSB and include the case number (for example, DCN2026-0001).
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